Complaints Procedure
We take every expression of dissatisfaction very seriously and you can be assured that we investigate all issues thoroughly, to ensure a fair outcome.
If you are unhappy with our products or services for any reason, you should tell us so that we can investigate your concerns. You can tell us by telephone +353 (0)1 2557111, fax +353 (0)1 2873882, email info@perfectcard.ie, in writing PerfectCard Ltd, Knightpark, Greystones, Co. Wicklow, Ireland, or in person at the centre where your card was purchased. In most cases, we hope to resolve any problems within 24 hours.
In some cases, we understand that it’s not possible to resolve a problem in that timeframe, and in those cases we will write to you within 5 days of receiving your complaint to acknowledge your concerns, and will provide you with details of our complaints procedure.
If you remain unhappy after your complaint has progressed through our complaints procedure, you may be able to refer your complaint to the Financial Ombudsman Service. The Financial Ombudsman Service is an independent and impartial service that looks to settle individual disputes between businesses providing financial services and their customers - this is free for customers. You can contact the Financial Ombudsman Service by telephoning 0845 080 1800, www.financial-ombudsman.org.uk or complaint.info@financial-ombudsman.org.uk